Collection of Information
We may collect personal information such as your name, email address, phone number, and payment
details. We may also collect non-personal information such as browser type, operating system, and IP
address.
Use of Information
We use your personal information to provide you with our services, improve our services, and
communicate with you. We may also use your information to send you promotional materials or
information about new products or features.
Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information with
our service providers to help us provide our services to you.
Security of Information
We take reasonable measures to protect your personal information from unauthorized access,
disclosure, alteration, or destruction. However, no data transmission over the internet or storage
system can be guaranteed to be 100% secure.
Cookies
We may use cookies and other tracking technologies to improve our services and personalize your
experience. You can disable cookies in your browser settings if you prefer not to receive them.
Third-party Access
We may share your personal information with third-party service providers who assist us in providing
our services. We require these providers to protect your personal information and to only use it for
the purposes for which it was shared.
Changes to Privacy Policy
We may update our privacy policy from time to time. We will notify you of any material changes by
posting a notice on our website or sending you an email. If you have any questions or concerns about
our privacy policy, please contact us at gpro.sales@lanzermark.com
Refund or Cancellation
At Lanzer Mark, we strive to create quality software that you enjoy using for your business or
professional life. You have a number of choices and we appreciate you giving us your business. Thank
you for choosing our software. We aim to provide our customers with high-quality products and
services. If, for any reason, you are not satisfied with your purchase, we offer a refund or
cancellation policy outlined below.
Refunds
- Please note that Lanzer Mark will refund the appropriate amount via NEFT or such other banking
channel as determined by the Company from time to time. No refund in cash will be made by the
Company.
- Additionally, Lanzer Mark shall not be held responsible and/or accountable for crediting refund
money to the wrong account due to incorrect details furnished by the customer.
- To be eligible for a refund, you must provide proof of purchase and explain the reason for the
refund request.
- Refunds will not be granted if it has been purchased from a third-party retailer.
- In case of any refund approved by Lanzer Mark, it will take 9 to 15 days for the refund to be
processed to the end customer.
Subscriptions
Lanzer Mark doesn't force you into an annual subscription as a condition for using our services. We
prefer to give you the flexibility to choose between monthly and annual subscriptions. In exchange
for you signing up for an annual up-front commitment, we offer you a significant discount over the
monthly subscription cost. If at any time using our service you are dissatisfied, please contact us
at gpro.sales@lanzermark.com
Refund in case of Monthly / Annual Subscription
For any services availed on a monthly / annual basis, the customer may choose to discontinue the
subscription plan.
Illustration - Monthly:
If a customer has paid the total subscription cost of INR 'B' for 'Lanzer Mark Services' for the
month of May 2023 and intends to discontinue the subscription in the middle of May 2023, then the
refund amount will be determined by solving for 'A' in the formula:
Used Subscription Cost INR (C) = No. of days used / No. of days the month have * INR (B)
Refund Amount INR (A) = Total Subscription Cost INR (B) - Used Subscription Cost INR (C)
Illustration - Annually:
If a customer has paid the total subscription cost of INR 'B' for 'Lanzer Mark Services' for the
month of June 2022 and intends to discontinue the subscription in the month of September 2022, then
the refund amount will be determined by solving for 'A' in the formula:
Used Subscription Cost INR (C) = No. of total months used / 12 * INR (B)
Refund Amount INR (A) = (Total Subscription Cost INR (B) - Used Subscription Cost INR (C))
Partial Downgrade
There may be situations where you wish to partially downgrade your subscription. Partial downgrade
occurs if, during your monthly / annual subscription period, you downgrade the edition of our
services, downgrade your paid support plan, or remove an add-on that you had previously purchased.
In case of a partial downgrade of the subscription, you will be provided credits in the form of an
extension of the subscription for the active licenses. The discounts that were applied will be
excluded from calculating X.
To calculate the downgrade value for an annual subscription:
INR X = Total Subscription cost INR (B) - (Subscribed plan price x number of months used)
Similarly for calculating the monthly subscription, Subscribed plan price per day will be multiplied
by no. of days used.
Cancellation
If you wish to cancel your subscription or service, please write us at gpro.sales@lanzermark.com
We will do our best to address your issue, provide a workaround or give a timeline for a solution
that will meet your needs.
- If you cancel your subscription, you will lose access to the software and any related services.
It is your responsibility to back up your data accordingly before cancellation.
- Similarly, for monthly subscriptions, cancellations made at any point during the subscription
term will be charged until the day on which the cancellation request is received.
- Service charges of 10 to 15% (approx) may apply to refund amount over cancellation.
Exception to our Refund Policy
Please note that we will not entertain a request for a refund (FULL or PRORATION) when we have
suspended or terminated your access to Lanzer Mark Services due to a violation of our Terms of Service.
